Returns and Refunds

We offer a 30 day return policy. If you are unsatisfied with your purchase, please return it within 30 days.

Refunds, replacements and exchanges can only be issued if:

• The products are damaged or defective;
• The products are in the same condition that you received them;
• The products are unopened;
• The products were purchased directly through chaga.uk;
• The products are returned within a 30 day period from receipt.

Customers are required to pay associated shipping fees when returning an order (except if the item is damaged or defective), and are responsible for ensuring the goods arrive safely.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether we're able to issue a refund or not. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your product is of poor quality (for example, the package is not sealed, there is mold inside, etc.), was damaged during delivery or was not delivered, we will refund your money or send you a free replacement.

For any questions please contact us info@grandfathergeorge.shop

To return your product, you should mail your product to: 

Grandfather George Shop,
1 Leicester Road
London
N2 9DY
United Kingdom