Ivan tea large leaf with siberian wild chaga mushroom and rosehips

All our products are collected in remote natural areas, far from industrial production and polluting enterprises.

Each product contains only the declared ingredients.

No pesticides, chemical fertilizers or GMOs were used in the creation of this product. No artificial food coloring, flavors, preservatives or flavor enhancers.

Each of our products is hand-picked and packed.

THE UNITED KINGDOM SHIPPING

We offer free delivery across the UK on orders of any amount. Delivery usually takes 2-3 business days. Tracking is available for orders over £14 in the UK and over £30 for international orders.

Orders are shipped everyday from Monday – Friday. We transfer orders for delivery within 1 business day from the date of payment for the order.

Our main shipping partner is Royal Mail. At your request, we will send the order to another delivery operator.

Once your order has been shipped, you will receive a shipping confirmation email with your tracking. We do not require signatures upon delivery and we are not responsible for any lost or stolen parcels.

If you have any questions about your order, please contact info@chaga.uk with your Order Number and we will be happy to help. We aim to respond to all enquiries within 1 working day, although from time to time, it may take us a little longer.

INTERNATIONAL SHIPPING

For international orders, shipping is calculated based on the weight of the order and the destination country. You will see the full shipping amount after you add items to your cart and provide your shipping address. It will be added to the cost of the order and you will be able to pay for the order and delivery at the final step. We’ll send you an email as soon as your order is on its way. 

All relevant customs or import duties are the sole responsibility of the customer.

You can expect international orders to arrive within 5-10 business days. However occasionally international orders can get held up either in customs or due to courier delays (especially since Brexit) and so we ask that you wait up to a maximum of 30 days for your order to arrive.

For any questions please contact us info@grandfathergeorge.shop.

We offer a 30 day return policy. If you are unsatisfied with your purchase, please return it within 30 days.

Refunds, replacements and exchanges can only be issued if:

• The products are damaged or defective;
• The products are in the same condition that you received them;
• The products are unopened;
• The products were purchased directly through grandfathergeorge.shop;
• The products are returned within a 30 day period from receipt.

Customers are required to pay associated shipping fees when returning an order (except if the item is damaged or defective), and are responsible for ensuring the goods arrive safely. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and whether we're able to issue a refund or not. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If your product is of poor quality (for example, the package is not sealed, there is mold inside, etc.), was damaged during delivery or was not delivered, we will refund your money or send you a free replacement.

For any questions please contact us info@grandfathergeorge.shop.

To return your product, you should mail your product to: 

Grandfather George Shop,
1 Leicester Road
London
N2 9DY

This product is not a medicine or food supplement.

Please speak to a doctor before taking this product if you are being treated for any medical condition, are pregnant or nursing. If you experience adverse reactions discontinue use and consult your doctor. Do not self-medicate. Do not use this product in place of medicines prescribed by your doctor.